Shipping Methods and Pricing

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SHIPPING & PICK-UP POLICY

Sometimes a table gives just enough information, but sometimes, a little more clarity is needed. Please see below for expanded explanations of our shipping options.

Pick-Up Holding Policy

Pick-ups are held for 30 days after order completion. If orders are not picked up within the 30-day holding period, the products will be recycled with no refund. If you need longer than 30 days please contact your Customer Care team member to discuss extending the holding period for your order.

Ground Shipping within the United States

If you are shipping to a single location with standard ground delivery, we offer Free Shipping on orders for stock products over $99.99. For convenience, we have flat rates that apply to orders below $99.99. They are as follows:

  • If your pre-tax order total is between $0.01 - $24.99 your shipping cost will be $8.95.

  • If your pre-tax order total is between $25.00 - $49.99 your shipping cost will be $12.95.

  • If your pre-tax order total is between $50.00 - $99.99 your shipping cost will be $16.95.

Expedited Shipping within the United States

If you are shipping to a single location with an expedited delivery option, your shipping cost will be displayed at checkout. Our expedited rates are flat rates based on the speed of your delivery and the total weight of your order.

International Shipments

If you are shipping to a location outside of the United States, your order will need to be placed through one of our Customer Care team members. The costs for shipping to an international location include a flat rate for shipping based on region and weight, as well as a flat rate for duties and taxes. You can get your order started by sending us an email at sales@trophyawards.com or calling us at 859-442-7500.

Multi-Address Shipments

If your order requires products to be shipped to multiple locations, your shipping costs are calculated a little differently. Each address’s shipping cost will be processed through the order total method used for ground shipments. There will also be a $10.00 per order service fee that covers additional processing and packaging costs.

Let’s run through an example order: [For simplicity this example does not include tax]

Toby works at a company that provides safety training for businesses across the United States. There are several locations that they operate from so they’re dependent on many people to keep business thriving. Toby wants to order personalized awards that communicate how much they’re appreciated and highlight their positive traits that push the whole organization forward. In order to achieve this he needs to send these awards to multiple company sites to reach the right people. Let’s take a look at Toby’s order.

Your Order

   

Gem Acrylic Award
Safety Experts

x 8

$21.95 each

   

Full Color Plastic Name Tags
New Recruits

x 6

$5.95 each

   

Ultra-Color Ebony Pianowood Plaque 7x9

x 1

$33.50 each

Order Total

 

$244.80

At first glance this entire order appears to qualify for Free Shipping since it’s over $99. But when we look at the details the shipping costs would actually be calculated as below…

Name & Address

Products

Address Total

Shipping Cost

Jim Suarez
100 Main St.
Missouri

Gem Acrylic Award x4
Ultra-Color Plaque x1

$121.30

FREE

Allison Smith
100 Main St.
Pennsylvania

Gem Acrylic Award x2
Full Color Name Tags x3

$61.75

$16.95

Tim Jones
100 Main St.
North Dakota

Gem Acrylic Award x1
Full Color Name Tags x3

$39.80

$12.95

Shaniqua Johnson
100 Main St.
Arkansas

Gem Acrylic Award x1

$21.95

$8.95

     

$244.80

 
   

Shipping Cost

$38.85

 
   

Service Charge

$10.00

 
   

ORDER TOTAL

$293.65

 

If you still have questions about our shipping pricing and methods please contact our Customer Care Team at 859-442-7500.