What are your hours?
Trophy Awards is open Monday through Friday from 8:30am to 5:00pm.
Are you open on Saturday?
We are not open Saturday or Sunday.
Can I bring in an item and have you engrave it?
In some cases, we can engrave on customer-supplied items. We are limited to certain shapes and sizes, so we recommend bringing the item to our showroom for inspection. Our machines are designed for our in-stock products, so we make no guarantees in the quality of etching on items we do not supply.
Do you engrave on jewelry, guns, knives etc.?
For the safety of our team, we will not engrave on any guns or open-blade knives. We may be able to engrave on pocket knives or similar item where the blade retracts into the body of the knife.
What types of payments do you accept?
We accept credit card payments including Visa, Mastercard, Discover, and American Express. We can also accept cash. All payment is required at the time the order is placed.
Can I pay at pickup?
Due to both company policy and limitations of our order processing system, payment must be provided at the time the order is placed.
How do I place an order if our organization is tax-exempt?
The IRS requires us to have a copy of your tax-exempt certificate on file. Providing the tax ID number alone does not meet their requirements. We must have the certificate on file before proceeding with an order.
If I’m tax-exempt, what methods can be used to pay?
Payment must be made with a check or credit card in the name of the company or organization that is exempt. Per IRS guidelines, we cannot accept cash, personal checks, or personal credit cards for tax-exempt purchases.
What’s your standard turnaround time?
For stock products, the entire process generally takes 7 days. An order placed on a Monday will be ready for shipment or pick up the following Monday. (If we are shipping your order, please account for appropriate transit days to your location.) We do require 3 production days after the final design proof approval, so quick review and feedback of design proofs is essential for us to meet that timing.
What if I need my order sooner?
We offer a Priority Service with a 2-day turnaround. The fee for that service is 35% of the order total. That means an order placed on a Monday would be ready by Wednesday of that same week.
Do you offer same day turnaround time?
There are times where we can produce something the same day. We require all the personalization information by 1pm to have it completed by the time we close at 5pm. Our Same Day service adds a fee that is 50% of the order total.
Where can I email my orders?
Orders can be emailed to firstname.lastname@example.org. You can also order directly from our website for all of our in-stock products.
Can I get my design proof before I place my order?
The Design process is a part of the overall order process, so you will need to place an order and provide a payment method before we start any work.
Can you design an order for me?
We do have an in-house Design team who loves to use their creative skills. We like to design awards based on your logo, your event, and the purpose behind the recognition. The more information we have, the better our team can create something memorable!
What file type is needed for my logo?
For most projects and logos, we require Vector art files. Those files usually end in .ai or .eps. For pictures, a .jpg file in high resolution is needed.
Is there a standard font? What types of fonts do you have on file?
We have a wide range of fonts available. If your preferred font is not on our list, our designers can almost always find a very close match.
Can you create custom pieces?
We have the capability to create custom awards. We can print in photo quality and can laser-cut custom shapes to make your awards one-of-a-kind.
How can I find out pricing for custom items?
There are many factors that go into pricing custom items such as quantity, size of the award, materials used, etc. Reach out to our customer service team to get more information and help with pricing. You can email email@example.com with any details, or you can call our office at 800-455-6011.
How do I place a reorder?
You can email firstname.lastname@example.org or call 800-455-6011 to speak with a representative. You can also place your order on our website. Just mention in the comments section that you are placing a reorder, and give any details that will be helpful.
Can I pick up my order in your showroom instead of having it shipped?
Absolutely. The showroom is open Monday through Friday from 8:30am to 5:00pm.
How do I know when my order is complete?
Providing a valid email address will allow you to receive all notifications related to your order. That includes an Order Confirmation, Design proofs, Order Completion, and Shipping information with tracking (if applicable).